Is Capterra legit?

Yes, Capterra is a legit review website.

Average rating: 4.01 / 5
Weighted average rating: 4.14 / 5
Based on 945 reviews from 4 sources

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Positive highlights

This company really good and usefull for everyone. Personally i found it very helpfull to lives comfortable life and positive experience


Capterra helps users like us make healthy decisions by reading reviews of the software I want to try, which are suitable and, most importantly, fruitful for my organization.


Capterra platform is the main review platform that we use to seek information about potential software in the market that adequately meet our needs, expectation, and standard. It provides us with a wide range of reviews in terms of users' perspectives, developers' perspectives, management's perspectives, and the perspectives of other stakeholders in the field of software usage, design, and development.

Negative highlights

I tried this website but it never pays me any single penny. Don't believe them, they even don't show data if there any person who is getting for Work on Capterra.


Unfriendly to smaller companies. They get paid by larger companies to remove your listing. Their lack of transparency is insulting. They removed 20% of our published reviews, because it wasn't aligned with their guidelines – despite the fact that we requested professional reviewers and those familiar with Capterra guidelines to leave the reviews.


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Full review

Is Capterra Legit? A Review of the Business Software Review Website

Capterra is a website that provides reviews and ratings of business software products. It was founded in 1999 and has since become a leading resource for companies and individuals looking to find the right software solutions for their needs. But is Capterra a legitimate and reliable source of information? In this review, we will examine the quality of service, reviews from real users, customer support, key features, pros and cons, and come to a conclusion on the legitimacy of Capterra as a review website.

Quality of Service

Capterra claims to be a comprehensive resource for business software reviews and ratings, with a database of over 700,000 products from over 7,500 categories. The website is easy to navigate, with a search bar that allows users to search for specific software products or browse through categories.

Each software product page includes a detailed review, ratings from users, pricing information, and a list of features. Capterra also provides a list of alternatives to each product, as well as a link to the vendor's website for more information.

Reviews from Real Users

One of the key features of Capterra is that it allows users to leave reviews and ratings for software products. The website claims that all reviews are authentic and verified, and the review process includes several steps to ensure the integrity of the reviews.

Users can rate software products on a five-point scale and leave detailed reviews about their experience with the product. Capterra also allows users to report inappropriate or fake reviews to ensure that the website is a reliable source of information.

Overall, the reviews on Capterra are generally positive, with many users praising the usefulness and effectiveness of the software products. However, as with any review website, there are also negative reviews and complaints from some users.

Customer Support

Capterra offers a range of customer support options, including a live chat feature, email support, and a comprehensive FAQ section. The website also has a blog that provides helpful tips and resources for business software users.

In general, the customer support offered by Capterra is responsive and helpful, with many users reporting positive experiences with the company's customer service team.

Key Features

Capterra offers a range of key features that make it a useful resource for business software users. Some of the key features include:

Detailed reviews and ratings from real users Comprehensive database of over 700,000 software products Easy-to-use search bar and browsing functionality Links to vendor websites for more information Live chat, email support, and FAQ section for customer support Blog with helpful tips and resources Pros & Cons

Like any review website, Capterra has its pros and cons. Some of the pros of Capterra include:

Detailed reviews and ratings from real users Comprehensive database of software products Easy-to-use interface and search functionality Responsive and helpful customer support Some of the cons of Capterra include:

Not all software products are reviewed on the website Some negative reviews and complaints from users Some users may find the number of software options overwhelming Conclusion

Overall, Capterra is a legitimate and reliable source of information for business software users. The website offers a comprehensive database of software products, detailed reviews and ratings from real users, and responsive customer support. While there are some negative reviews and complaints from users, the majority of reviews on the website are positive and highlight the usefulness and effectiveness of the software products.